Our refund policy is designed to ensure complete customer satisfaction. If you receive a product that does not meet your expectations, we offer a hassle-free refund process. To initiate a refund, please contact our customer support team within 7 days of receiving the product. We will require a reason for the return and may ask for photos or videos to be provided, so we can ensure the quality of the product. Once we have confirmed the issue, we will issue a refund within 5-7 business days. Please note that shipping fees are non-refundable.